The service at The Palm is unmatched. The restaurant is founded on making you feel at home, and I was instantly made to feel like an “old regular”. The server regales guests with stories about the first Palm restaurant in New York, the owners, and what is special about the Miami Palm. They are fluent in the menu and answered my many questions. The table is always neatly cleared and water glasses are kept full, but the servers are unobtrusive and friendly. When I returned for a second visit and got the same server, it was obvious that he remembered me and my family.
While the food and service at The Palm is four-star quality, the atmosphere is laid-back. Appropriate dress ranges from suit and ties to khakis. The walls are covered with cartoons and caricatures of famous locals and guests, and make for interesting reading between courses. The story goes that the first Palm restaurant was down the street from a large newspaper syndicate. The cartoonists would come for lunch and offer to pay by decorating their walls with scenes from their famous cartoon strips. The tradition stuck, and now each Palm features cartoons and caricatures as part of the décor.
All this comes with a deal that may be too good to pass up. Their VIP club is known as the 837 Club (the address of the first Palm restaurant) and is $25 to join. You’re your membership card, you get that back in the form of a $25 gift certificate. I know, that doesn’t put much of a dent in the bill when steaks start at $35, but there’s more. On your birthday, you get a gift of a free lobster! At a restaurant where the average lobster is over $60, this is a great deal. You will also receive specials throughout the year (such as a dinner for two for $60) that makes going there extremely reasonable.
Overall, The Palm offers great food in a great atmosphere with great service for a reasonable price tag. It's located at 9650 E Bay Harbor Dr on Bay Harbor Island. Bon appetit!